![]() ![]() It benefits the customer because it provides a superior experience and a seamless way to find/change the information they need, and it benefits the utility because it reduces costs, improves customer satisfaction and reduces call volume to the customer service department (resulting in a lower cost-to-serve). They can do all this, and more, with a utility customer portal.Ī customer portal is a self-service platform, either web-based or delivered through an app, where customers can access everything they need in regards to their electric utility account. ![]() They want self-service options where they can change their account information, pay their bills, view their utility usage and get the latest information and updates from their electric utility provider. Here are a few key technologies that will help your electric utility improve customer satisfaction and find new productivity wins.ĭue to the need for immediate information, today’s customers want to help themself. With that in mind, in this blog we take a look at some of the top trends in electric utility software. They are creating new business models to meet customers’ changing needs.” They are innovating to compete in the energy transition. So, what’s to lose? According to a study from Accenture, nothing! On the topic of utility technology adoption, Accenture said: “Leading utilities recognize the need to do things differently. ![]() The customer experience is an opportunity for electric utility providers to improve customer satisfaction, increase utility-customer engagement levels and even access internal efficiency gains. The customer experience is no longer an option…it’s a necessity, and today’s electric utilities understand that. In addition, digital twins of the company’s installed asset base, which duplicate. ![]() (ADMS) and other automation software (see sidebar, Digital platform enables distribution system planning). Receive automatic warnings in the approppriate moments.But, that has changed dramatically in the past few years. Download the Infographic A Utilities Perspective Access the infographic to learn top priorities for water and power utilities in 2023, and what actions you can take now to deliver on your digital initiatives. Many power and utility companies are turning to digital technologies and a more innovative mindset to thrive in a rapidly changing industry.Log all field incidences and track their resolution.Our software manages nearly 20 of the worlds energy. Complete activity log gathered via form design and dynamic processes. Our solutions are configurable and can be tailored for various-sized utilities and energy companies. Power Utilities Solution Sheet Key Benefits of EcoSys for the Power Utilities Industry EcoSys helps you manage a high volume of complex projects, giving you the tools to ensure projects are delivered on-time and within budget.Intelligent services and emergencies dispatch.Technicians, collaborators and subcontractors unified field service management.IoT for Smart Meter and Smart Grid solutions.Easy GIS integration for visualizing the tasks in customer’s maps.Intelligent tasks and services dispatch, based on geography, quality or required skills. AMCS Utility Billing solution is a cloud-based, full featured, affordable, easy to use water/sewer/electricity billing software serving municipalities.The platform is designed for a perfect fit with the particular needs of energy and utilities companies, offering features for: PC Data Center Mobile: Lenovo Mobile: Motorola Smart. Work&Track Mobile improves distribution networks supervision, general network and machinery maintenance, emergency and incidence management, together with home services. This software installs the dependency software for Power features of Lenovo Vantage and it was formerly known as Lenovo Power Manager Driver. Work&Track Mobile is a cost effective tool designed to kill implantation costs and times, mobilizing processes with special care for utilities, oil and gas, electricity, wind power, sewage treatment, solar energy companies. IBM Energy and Utilities solutions Asset management and workforce optimization Intelligent automation of business processes Data governance for asset. Optimizing in-field and in-facility resource usage and deadlines compliance are key for this sector.Īvailable specialized tools are complex and expensive. Utilities and energy companies are long time users of workflow management systems. ![]()
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